Functions as the strategic business leader of rooms and food
and beverage/culinary operations and acts as General Manager in his
absence. Areas of responsibility include Front Office/Nights, Concierge,
Housekeeping, Security/Loss Prevention, Engineering, Food and Beverage/Culinary
and Event Management.. Position oversees the development and implementation of
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the rooms and food
and beverage/culinary operations meet the brand’s target customer needs,
ensures associate satisfaction, focuses on growing revenues and maximizes the
financial performance of the department. As a member of the hotel
leadership team, develops and implements hotel-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and associates and provides a return on investment to
the owner and Marriott International.
This role is ideally suited to an already experienced
Director of Operations or an experience senior Head of Department who has the
passion and drive to further continue the focus on culinary experience across
the property, whilst at the same time drive room standards and conference
experience.
JOB SPECIFIC TASKS
· Models
desired service behaviours in all interactions with guests and associates.
· Ensures
the core elements of the service strategy are in place to produce the desired
results.
· Holds
staff accountable for successful performance.
· Conducts
annual performance appraisal with direct reports according to Standard
Operating Procedures.
· Ensures
associates are treated fairly and equitably.
· Coaches
direct reports to address problem areas and holds team accountable for results.
· Creates an
atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest
expectations.
· Hires
Rooms and Food and Beverage operations management team members who demonstrate
strong functional expertise, creativity, and entrepreneurial leadership to meet
the business needs of the operation.
·
Establishes and maintains open, collaborative relationships with direct reports
and entire Rooms and Food and Beverage operations team.
· Utilizes
an “open door policy”.
· Works with
direct reports to determine areas of concern and establish ways to improve the
departments’ financial performance.
· Leads cost
containment efforts within Rooms and Food and Beverage operations, including
organizational restructuring when necessary.
· Develops
an operational strategy for Rooms and Food & Beverage that is aligned with
the brand’s business strategy.
· Works with
team to put sustainable work processes and systems in place that support the
operational execution of the strategy.
· Coaches
and supports operations team to effectively manage occupancy & rate, wages
and controllable expenses (focus on maintaining profit margins without
compromising guest or associate satisfaction).
· Ensures
alignment amongst the Rooms and Food and Beverage leadership teams.
· Strives to
improve service performance.
· Coaches
team by providing specific feedback to improve performance.
· Ensures
direct reports establish and maintain open, collaborative relationships with
their team.
·
Demonstrates an understanding of owner priorities.
· Tours
building on a regular basis, speaking with associates and guests to understand
business needs and assess operational opportunities.
·
Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.
· Sets goals
and expectations for direct reports using the performance review process.
· Celebrates
successes by publicly recognizing the contributions of team members.
· Ensures
Rooms and Food and Beverage operations sales performance meets or exceeds
budget.
What Is in It for You
In addition to a competitive salary and ongoing investment
in your personal development, you will enjoy a fantastic range of perks,
including:
* Free
Meals on Duty – Enjoy complimentary meals during your shifts.
* Explore
Discounts – A Marriott Discount Card offering hotel and F&B
benefits across 140 countries.
* Pension
Scheme – Participation in The People’s Pension.
* Employee
Assistance Programme – Free, confidential support for wellbeing,
financial challenges, stress, and health concerns.
* Career
Development – Opportunities for internal transfers and career
progression across Marriott’s global network.
* Training
& Development – Access world-class training to enhance your
leadership and operational capabilities.
CANDIDATE PROFILE
Education and Experience
· 2-year
degree from an accredited university in Business Administration, Hotel and
Restaurant Management, or related qualification, 4 years experience in the
guest services, front desk, housekeeping, sales and marketing, management
operations, or related professional area.
OR
· 4-year
bachelor's degree in Business Administration, Hotel and Restaurant Management,
or related major; 2 years experience in the guest services, front desk,
housekeeping, sales and marketing, management operations, or related
professional area.
Start Your Journey With Us
If you are committed to
excellence, passionate about hospitality, and eager to lead a high-performing
team, we would love to hear from you.
Apply today and take the next
step in your career with Marriott!