Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service.
Key Responsibilities:
* first-level contact and problem resolution for all users with software and application problems.
* as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
* unresolved calls to appropriate support team member.
* incident resolutions and maintain logs of the issues handled or escalated.
* with vendor support contacts to resolve technical issues within the desktop environment.
* procedures and standards to improve the efficiency and effectiveness of the help desk.
The right person will have a good mix of:
* minimum of 2 years' experience in a helpdesk or technical support role.
* track record in supporting customers/clients effectively.
* problem-solving skills and a strong customer-oriented focus.
* proactive approach to preventing and resolving issues.
* communication and interpersonal skills, with a flair for dealing with various levels of technical users and clients.
To discuss in detail, please apply today