We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
Your role with us
The Problem Management Team is responsible for the identification and management of the root causes of incidents caused by errors within the IT infrastructure.
As Senior Problem Manager, the overall quality and execution of the problem management process will sit with you. You will lend your expertise to the team in the root cause analysis and resolution of emerging and recurring problems, ensuring that the right actions are taken to investigate, resolve and anticipate problems. Plus, you will provide updates on priority problems to key stakeholders in a timely manner, at weekly forums or as required.
You will co-ordinate your team’s investigations, solution implementation, and preventative measures. As a line manager, you will have oversight over direct reports and lead recruitment within the Problem Management team. We would like to you to build a supportive, collaborative team culture.
Continuous improvement is key to us. So, you will join the conversation in how we can improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government’s diplomatic, development and consular wo...