Part Time Customer Service Advisor, Hebburn
Client: EE
Location: Newcastle upon Tyne, NE12 8ET
Job Category: Other
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EU work permit required: Yes
Job Views: 3
Posted: 25.07.2025
Expiry Date: 08.09.2025
Job Description:
Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission
Start Date: 8th September 2025
Part Time: 20 hours per week (options for 25 or 30 hours)
*Please note, shift pattern includes working every Sunday and Monday; other working days will be discussed during recruitment.
Why this job matters
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills can help you succeed in a Customer Service role with EE.
Join our Home Tech Team in Newcastle, where you'll handle Mobile Billing-related queries over the phone. Whether helping with simple questions or more complex issues, you'll support customers throughout.
No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We value flexibility and support your success by allowing you to schedule breaks, bank time, and occasionally work from home.
What’s in it for you?
* Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
* Online GP access 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave, up to 2 weeks.
* Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support for career development and growth.
* Season Ticket Travel Loan to assist with commuting costs.
* Volunteering days to give back to the community.
* Optional Private Healthcare and Dental coverage for you and your family.
Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?
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