Volunteer Manager
We have an exciting opportunity for a Volunteer Manager to join the Staffordshire team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Staffordshire Office location Churchill House, Stoke on Trent, ST1 3JJ or St Johns House, Stafford, ST16 3RZ Full time/Part time Full time Hours per week 37.5 Work schedule Monday - Friday 9am -5pm Basic Salary £26,830.20 per annum Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 23/07/2025 Ref No 6199 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. Flexible working options including hybrid working
3. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
4. An extra day off for your birthday & options to buy or sell annual leave
5. Pension with 5% employer contribution
6. Enhanced sick pay allowances, maternity & paternity payments
7. High Street, retail, holiday, gym, entertainment & leisure discounts
8. Access to our financial wellbeing hub & salary deducted finance
9. Employee assistance programme & wellbeing support
10. Access to EDI networks and colleague cafes
11. Cycle to work scheme & season ticket loans
12. Ongoing training & support with opportunities for career development & progression
About the role:
This role can be based at either of our VS offices; Stoke-on-Trent or Stafford.
As a Volunteer Manager you will be:
13. Recruiting and retaining a team of community and professional/workplace volunteers to support various victim services pan Staffordshire & Stoke-on-Trent
14. Completing the induction and accreditation process with volunteers; across the variety of volunteering roles available
15. Ensuring volunteers deliver effective support to victims and witness of crime and major incidents; in liaison with Team Leaders who will direct case manage
16. Responsible for auditing volunteer activity against set quality standards - and dealing with any matters arising
17. Rewarding and recognising the volunteering activity across the area
18. Preparing reports for funders on volunteering activity, social value and difference they have made; including case studies and using digital platforms to raise the profile of the roles and their contributions made (internally and externally)
You will need:
19. Proven track record of effective management, coaching and mentoring skills
20. Proven track record of successfully working directly within voluntary setting
21. Effective communication skills; written, verbal and numerical.
Ability to work independently and as part of a team, sharing, coaching others.
This role involves travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.