Overview
IT Support Specialist – Contract – ASAP start
Ongoing
Based near London Bridge
On-site 5 days per week
£300 - £350/day
9am – 5pm
This client requires candidates who are confident with Mac computers and using Okta
An exciting opportunity to join a fast-growing, innovative tech company. You’ll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.
This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools.
What you’ll do
* Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues
* Install, configure, and maintain laptops, peripherals, and collaboration tools
* Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications
* Document IT policies, troubleshooting guides, and user instructions to enhance self-service support
* Identify recurring issues and recommend process or automation improvements
* Contribute to IT projects from research through implementation
* Build trust with senior and non-technical stakeholders by simplifying complex IT concepts
Who you are
* 1–2 years of IT experience in a customer-facing support role
* Skilled in supporting both macOS and Windows
* Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms)
* Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS)
* Analytical, resourceful, and solution-oriented with excellent troubleshooting skills
* Personable, patient, and confident in helping non-technical colleagues
* Able to manage multiple priorities and conversations simultaneously
* Proactive, self-motivated, and comfortable taking ownership of issues
If you’re looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply.
REF: AA123156
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