Job Introduction
We are recruiting for a Senior Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further.
Hours: Monday – Friday, 08:00 – 18:00 and Saturdays on a rota basis. Salary includes a basic salary plus a monthly bonus, with an OTE of £38,000.
Role And Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up‑selling our full range of services.
* Supporting the Service Manager in the performance of the department and assisting in staff development.
* Booking customer vehicles for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
* Meeting customers on arrival and providing them with a seamless service, from drop‑off to vehicle handover.
* Updating customers with progress on their vehicle, authorising additional work and making follow‑up calls.
* Liaising with the Workshop, Parts and Sales departments to ensure customers' vehicles are ready on time.
About You
* You have a passion to deliver an excellent customer service experience and can quickly establish rapport with customers.
* You are a well‑presented individual with a desire, attitude and character to succeed.
* Previous experience in a customer service role, ideally with key targets to deliver customer satisfaction and sales objectives.
* You possess good organisation and administrative skills; knowledge of dealer management systems is an advantage but not essential.
* Motor trade, automotive or car dealership experience is preferred.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long‑service and loyalty incentives
* Staff referral scheme
* In‑house, manufacturer & professional qualifications
* Company Events
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