Benefits Officer
(Town Hall, South Shields/Hybrid)
£29,540 pa
This post is restricted to current employees of the Council.
Overview
We are looking for a team player who is highly organized and self-motivated with a professional manner and effective communication skills to work in the Revenues and Benefits Service as part of the Benefits Team.
Responsibilities
* Complete a range of benefit service functions, ensuring that all information included in the Housing Benefit and Council Tax Support applications is verified, accurate records are maintained, claims are processed accurately and paid quickly.
* Promote and provide additional support to customers in the use of digital services.
* Deal with personal, telephone and written enquiries from customers and their representatives.
* Complete tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.
Qualifications
* Detailed knowledge of Housing Benefit/Council Tax Support.
* Working knowledge of Council Tax and experience assessing Housing Benefit claims.
* Experience of using Capita (Academy) Benefits system and Civica Workflow is an advantage but not essential.
Contact
For an informal discussion about this post, please contact Kirsty Hoben, Benefits Team Leader on (0191) 424 4218.
Benefits
We offer an excellent benefits package. Further information is available at www.southtyneside.gov.uk/workinghere.
We do not currently offer skilled worker visa sponsorship.
Additional Information
To view our Privacy Notice please visit https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 22 May 2026.
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