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CX Customer Experience Account Executive, basingstoke
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Client:
Gleeson Recruitment Group
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
6
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Placemaking and Customer Experience Executive - £28,000-£32,000 - Oxford/Hybrid
Our client is a facilities management business within a leading property company, seeking a creative, hands-on Placemaking and Customer Experience Executive to join their growing team.
What makes this role special? This isn't your typical property job. Our client is the expert team that keeps buildings safe, clean, functional, and pleasant for users - with a focus on people-first experiences, making spaces feel less corporate and more welcoming.
What you'll do daily: You'll be the "doer", owning projects with attention to detail, logistics, delivery, and follow-through, akin to running a mini business within a business:
* Event planning and execution - socials, run clubs, wellbeing sessions, workshops
* Content management - websites, apps, social media (especially professional channels)
* Vendor and budget management
* Market research - exploring new amenities and concepts
* Strategy collaboration - then independently implementing
* Mentoring on-site teams in customer experience
Candidate profile: Background in events, hospitality, design, or placemaking. Strong logistical skills essential. Creative, culturally aware, and excited by variety.
Experience in commercial property is helpful but not required. Proficient with social media and design tools like Canva or InDesign. Entrepreneurial mindset, treating the role as own venture.
Setup:
* Hybrid work - max 2 days WFH, varied office/site visits
* Travel: Regular Oxford/Bristol (monthly), occasional Leeds/Scotland
* Work environment - Quirky, creative, not a typical managing agent
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying, you agree to be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website, explaining how we will use your data.
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