We’re searching for a dynamic Retail Manager to take on a pivotal leadership role within a prestigious travel-retail business at Heathrow Airport. This is no ordinary retail environment—Heathrow is fast, constantly busy, and commercially powerful, offering the kind of sales energy most high-street locations see only at peak season. If you’re motivated by people, pace, and high performance, this could be your ideal next step.
One of the unique advantages of working airside? A rotating schedule that totals just 7 shifts across 14 days, giving you a healthier balance while still being part of a world-class retail operation.
About the role
You’ll be responsible for driving the success of your department, leading a team of 7–10 sales specialists with confidence and clarity. This is a highly visible, shop-floor-focused position where you’ll energise your team, elevate customer interactions, and maintain exceptionally high standards of service and presentation. You’ll also be an integral member of the wider management group, working cross-department to ensure seamless operations in a complex, premium environment.
We’d love to speak with you if you have:
* Leadership experience within a premium or high-volume retail setting
* Strong commercial instincts and the ability to consistently exceed targets
* A natural talent for coaching, developing, and motivating teams
* A genuine commitment to delivering memorable customer experiences
* Confidence collaborating with external brand partners and concession teams
What you’ll receive in return:
* A salary of £37,000, with bonus potential raising your total earnings to £41,500
* A high-quality benefits package
* A predictable rota offering alternate weekends off—3 days one week, 4 the next
* A clear pathway for growth within a respected, high-performing retail business
If you’re energised by leading people, driving commercial results, and thriving in a luxury travel-retail environment, we’d love to connect with you. Step into a role where your leadership truly makes an impact.