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Operational support specialist

Norwich
GSF Car Parts
Posted: 6h ago
Offer description

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About The Role

Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.


Main Duties and Accountabilities

1. Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated branch Audit results.
2. Maintain Operational Training plans for branches covered.
3. Offer basic training and support on Cash Banking processes.
4. Complete Operational Health Checks.
5. Support completion of Audits scoring by providing data.
6. Drive branches throughout month for process completion to ensure smooth month end completion.
7. Support Branch Stocktake Management programme.
8. Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes.
9. Develop Key Team Members to ensure all inventory processes are accurate and robust to enable accurate stock integrity.
10. Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up – for instance RTS or warranty not dealt with.
11. Support Operations Managers and Audit in stock variance or Stocktaking investigations.
12. Provide front line support on small branch projects as appropriate, such as small racking or range location changes, and on local branch projects as needed – new branch or branch move.
13. Provide support on any other projects as directed by Operations Manager.
14. May be required to be “the expert” on a particular subject & provide guidance & deliver structured documented training physically or via teams.

This role will be field-based covering the Bristol region.


About You


Person Specification


ESSENTIAL

* Operational experience, ideally gained in a multi-site Organisation.
* Good knowledge of Sales processes and AlliCat.
* Good knowledge of Branch Processes, especially warehouse.
* Good knowledge of Banking and Cash processes.
* Good organisational skills.
* Good Health and Safety Awareness.
* Enthusiastic with the ability to motivate others and lead by example.
* Able to work well under own initiative.
* Excellent communicator, at all levels.
* IT literate & proficient in use of Excel.
* Excellent knowledge of Autopart.
* Clean valid Driving Licence with the flexibility to travel.


About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over [number] branches nationwide and a turnover exceeding £[amount] million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 1. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, AlliCat, and access to the Group's national garage programme, Servicesure. #INDGSF

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