Salary: £30,000-£35,000
Location: Northampton (On-Site)
Employment Type: Full-Time, Permanent
Are you an experienced 2nd Line Engineer looking to take the next step in your career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton.
About the Role
As a 2nd Line Support Engineer, you'll be responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments.
Key Responsibilities
* Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets
* Diagnose and resolve escalated incidents and service requests
* Assist with project work, deployments, and system upgrades
* Maintain accurate documentation and ticket updates
* Collaborate with the wider technical team to deliver exceptional service to clients
* Support on-site visits and client-facing work as required
Essential Skills & Experience
1. Previous experience within an MSP environment
2. Strong knowledge of Windows Server, Active Directory, and Group Polic...