When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!
Hourly Rate of £12.27
We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.
Opportunity to work additional hours when you can
Free and healthy meals when on duty
Free Parking (subject to availability)
As a Guest Service Agent, you will serve in the Front Office to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Follow company brand standards
Commitment to delivering a high level of customer service
Professional manner with an emphasis on hospitality and guest service
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Hampton by Hilton Bristol Airport
Temporary
Brand
Hampton by Hilton
Guest Services, Operations, and Front Office