Job Description
ROLE:
Customer Service Assistant
DESCRIPTION:
Working in the Plouise Empire.
This role involves managing a high volume of customer enquiries across multiple platforms, including but not limited to Gorgias, TikTok Seller Centre, and phone calls. You will be the first point of contact for our customers, ensuring they receive prompt, professional, and accurate assistance. The ideal candidate should have excellent communication skills, problem-solving abilities, and the capacity to handle multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
* Manage Customer Enquiries:
* Handle a large volume of inquiries across various platforms including
* Gorgias, TikTok Seller Centre and phone calls
* Provide timely and effective responses to customer concerns, product inquiries, complaints, and service-related requests.
* Provide Exceptional Customer Support:
Resolve customer issues, answer product-related questions, all while maintaining a positive and professional demeanour.
* Product Knowledge:
Stay informed about the company’s products and services to provide accurate information to customer...