Job Title: Desktop Support Technician
Location: Cardiff & Vale College, Cardiff (5 days on site)
Salary: Up to £26,300
Contract type: Permanent
About the role
This is an incredibly impactful role in a successful, mission-driven B2B company. You will have growth opportunities and be able to collaborate closely with other creative and engaged team members.
Based at our Customer site, Cardiff and Vale College, our Desktop Support Technicians are responsible for supporting our customer’s needs and the daily management of our proactive and reactive monitoring software. This will include tasks such as call logging and troubleshooting issues and resolving support queries or diagnosing issues where possible. This will be done by responding to both calls, emails and face to face enquiries.
This is a customer facing role. Please note that this position needs you to complete an enhanced DBS check.
What you’ll do
* Assist our customers with their questions about supported software and platforms, ensuring adherence to company processes and SLAs/OLAs.
* Log all related service desk tickets on our ticket logging system
* Desktop software and hardware repairs
* Research answers to questions using a variety of resources and work with other Circle IT employees, product vendors, internal technical teams etc to answer customer questions.
* Support other service desk operations as required.
* Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
* Establish and maintain effective working relationships with co-workers, supervisors and customers.
* Pursue personal development of skills and knowledge necessary for the effective performance of the role
* Keep up to date with current IT and solution trends, technologies and updates relevant to Circle IT’s user community.
Requirements
What we are looking for?
Our Desktop Support Technicians are enthusiastic, customer focused IT professionals who are passionate about technology and enjoy keeping up to date with the latest tech trends.
Essential
* Experience of working in a technical customer service support role (desktop)
* Great Customer Service skills - face to face, phone and email based.
* Exposure to working to SLAs (Service Level Agreements)
* Demonstrable knowledge and understanding of:
- Microsoft 365
- Microsoft Azure
- Intune
- Active Directory
* Experience in IT hardware and OS (Windows) troubleshooting
* Full UK Driving license
* Strong organizational skills
* A strong desire to learn and develop
Desirable
* A basic understanding of Apple
* In-depth Microsoft 365 Knowledge
* Microsoft Certified
Benefits
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
💰 Company Pension Scheme and matching contributions
🎁 Company Perks portal
🏥 Private Medical insurance
🛡️ Life assurance
✈️ 25 days holiday plus bank holidays plus holiday trading
🎂 Your Birthday off, on us
💪 Health Club and Wellbeing Scheme
📈 ARO Shares after 12 months employment
🤝 Employee Assistance Programme
💻 Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.