Overview
The Band 6 Assistant Service Manager plays a key role in supporting the effective operational delivery of the directorate, ensuring the smooth running of clinics, RTT pathways, e-RS worklists, patient records, and administrative functions. The post holder will work closely with Service Managers and the Assistant Operations Manager to maintain performance, lead administrative teams, support governance processes, and uphold Trust standards, including World Class Care. The role also contributes to capacity planning, data quality, incident and complaint management, and the delivery of national and local targets, ensuring safe, efficient, and patient-centred services across the department.
The post holder will support the day-to-day operational management of the service, ensuring the smooth running of clinics, bookings, RTT pathways, e-RS worklists, Luna validations, and patient record management. They will lead and supervise administrative teams, ensuring appraisals, mandatory training, recruitment, and performance processes are completed effectively.
The role supports governance activities including complaints, incidents, audits, and risk management, while also contributing to capacity and activity planning, data accuracy, and achievement of national targets. The post holder will work closely with Service Managers and clinical teams, deputise when required, and help deliver World Class Care by maintaining high service standards and promoting a positive patient experience.
About the Trust
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
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