Miller is hiring for a Client Support role, to provide prompt, accurate, and effective account management support directly to clients and client-facing teams.
Role Responsibilities
1. Understand the clients’ business and risk management needs and support the delivery of those needs through ongoing service.
2. Initiate and track impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed.
3. Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements, etc.) and that it matches the client/markets requirements.
4. Develop and produce bespoke wordings for clients as well as other wording products as required.
5. Ensure agreed wording changes are incorporated within contracts as required.
6. Support the creation of presentations for both new and existing clients.
7. Prepare accurate and timely client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wording clauses, etc.) in accordance with client and market needs. Provide suggestions for cover enhancement where appropriate.
8. Ensure timely closure of market documentation, noting Premium Payment Warranty provisions and contract certainty deadlines, diarising as needed.
9. Liaise with teams to assist in the delivery and processing of insurance placements.
10. Maintain accurate and concise electronic files (FLEX) and workflows using corporate document management systems, providing updates and progress reports to management when required.
11. Coordinate with compliance to ensure all procedures are followed.
12. Input and record data accurately and promptly in all applicable systems, including processing premiums, submitting documentation for London Market with Xchanging, and monitoring signings where appropriate.
13. Work closely with other teams to meet PPWs.
14. Perform quality control checks on all documentation (slips and wordings) prior to broking.
15. Review, monitor, and resolve technical questions from clients, markets, credit control, claims, and the business unit to maintain the client’s best interests.
16. Undertake or authorize second pair of eyes checks at relevant stages of the placement process.
17. Maintain slip and contract documentation throughout the quote and placement process using automation or e-platforms as necessary (e.g., PPL).
18. Organize and assist with wordings and contract reviews in conjunction with specialists and/or client teams.
19. Facilitate creation of Endorsements / MTA as needed.
20. Assist with resolution of contractual issues.
21. Support tender presentations.
22. Undertake overseas/electronic marketing of risks where necessary.
23. Comply with external rules and requirements, such as Lloyd’s byelaws and FCA regulations.
Qualifications
Knowledge
* Understanding of Lloyd's, London, and international insurance markets.
* Proficiency in Microsoft Office.
Experience
* Experience in a technical role within Lloyd's/London market insurance preferred.
* Experience in processing, slip production, or renewals is highly desirable.
Additional Benefits
Along with a competitive salary, we offer a comprehensive benefits package including:
* 10% pension contribution from Miller, with Miller matching employee contributions up to 5%.
* Minimum of 25 days annual leave, with the option to buy more.
* Critical Illness cover.
* Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave.
** Miller is committed to providing equal opportunities to all applicants and fostering an inclusive working environment.
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