About the Role:
As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times
To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager
Carry out daily building walks to ensure all floors are tidy and reset back to 'day one' and proactively manage any issues identified
Act as the 'face' for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required
Activity planning and delivery to support BT colleague engagement
Support the team, ensuring the site always remains compliant with current Health & Safety legislation
Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed
Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA
Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out
Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required
Monitor and report as needed on building occupancy and utilization
To build relationships with clients and colleagues, being proactively visible in all areas of the building
What you'll need:
Previous experience in a customer facing role is essential.
Excellent communication and customer service skills with a high level of attention to detail.
Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
Exceptional written and verbal communication skills
Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines
and priorities in a high-pressured environment.
Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in
scheduling and prioritisation.
Flexible approach to work
Understands and appreciates the importance of using discretion at all times
Does not let issues go; follows up on issues through to resolution