Job Description We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations team. As a Shift Manager you will be required to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability. In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner. Other key accountabilities will be; Ensure trailer departures from Depot and customer sites leave at the designated time Ensure all parcels are collection scanned Ensure depot target for PPMHR is achieved Ensure company target for security searches is achieved Ensure all relevant systems and reports are analysed and updated in a timely manner.