To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Administrator to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Employee Benefits Administrators, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our employee benefits clients, Account Managers and Consultants. This is a 12-month fixed-term contract.
Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach. This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.
This role will entail:
* Gathering information: liaising with product providers, human resources, other third parties as well as conducting client research.
* Client servicing: responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and anychanges in circumstances.
* Implementing new clients: supporting Consultants and Account Managers to onboard new clients ensuring the benefits package meets the clients' needs.
* Teamworking: working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
* Adhering to NFP Standards: working in line with the agreed standards and process guides for Account Management to ensure that all clients receive outstanding customer service.
* Account developing/new business generating: market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.
* Updating the system: keeping the back-office system up to date with client information and provider contacts.
* Attending client meetings/conference calls both with Consultants and individually as appropriate.
* Client reviewing: producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings ensuring appropriate sign off has been obtained.
We're looking for someone with:
* Customer orientation: someone who displays a positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements and expectations. A passion for delivering customer service excellence, going over and above.
* Strong communication: someone who is able to express themselves clearly and positively, both verbally and in written communication Excellent listening skills, always checks administrative work.
* Excellent organisation: including time management and prioritisation.
* Attention to detail: being able to work at a fast pace and enjoys being busy
We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.
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