* Technical Support jobs in the United Kingdom
Explore technical support job opportunities, a sector experiencing consistent demand. These roles involve providing assistance to users of technology products or services, troubleshooting issues, and offering solutions. Technical support positions are available across various industries, from IT and software to telecommunications and manufacturing.
Job seekers can find roles such as help desk technician, IT support specialist, and customer support engineer. These positions require strong problem-solving skills, excellent communication abilities, and a solid understanding of technical concepts. Many companies offer training and career progression opportunities within their technical support teams.
The field of technical support is constantly evolving with new technologies, making it a dynamic and rewarding career path. Individuals with a passion for technology and a desire to help others will find many opportunities in this sector. Search for your next technical support role today.
203 Technical Support jobs in the United Kingdom
Security - Service Engineer
Posted 12 days ago
Job Description
Summary of Role
We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/and or knowledge of IP based networks and security systems.
What you will be doing
* Planned annual maintenance including reactive response.
* Managing your own time to ensure jobs are prioritised correctly.
* Correctly complete work reports and client recommendations.
* Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers.
What we will need from you
* Experience within Electronic Security industry.
* Experience of IP based networks and security systems.
* Full UK driving license.
* Ability to lift and climb ladders.
* Experience working in a customer facing environment.
* Customer focus with ability to communicate effectively with a range of customers.
* Experience of/and or knowledge of IP based networks and security systems.
* Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC (desirable but not essential).
What you can expect in return
* Competitive & negotiable salary depending on experience
* 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
* Contributory company pension scheme
* Life Assurance
* Company Van
* Hours: 36.5 hours per week (Monday to Thursday 8.45 16.40, Friday 8.45 4pm)
Additional Company information
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UKs most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call the Hall & Kay way.its a people thing. Put simply, we know we can achieve more when we work as a team with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. Its our people that make us trusted to deliver.
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Technical Support
M1 Ancoats, North West Nobul Resourcing Solutions
Posted 2 days ago
Job Description
full time
Location: Remote
Salary: Up to 26K
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will;
* Update employers' CRM system with client's feedback, specific needs and requirements;
* Develop new tools to improve business processes;
* Implement and manage on-screen help ideas via our online helpdesk;
* Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
* Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
* Multi-task and track dozens of open tickets at various stages of completion;
* Work with multiple teams to find, analyse, and resolve client issues
* Communicate the root cause to clients in non-technical terms
* Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
* Provide recommendations to the Product team about how to improve client experience;
* Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
* Computer Science or IT related degree
* Coding or development experience desirable (whether this be during studies or personal projects)
* Customer service related experience is desired
* Confident and personable- Someone who likes to build relationships
* Knowledge of the Waste Management Industry
* Quick learner
* Good written and communication skills
Technical Support
HP10 Wooburn, South East SmartSourcing plc
Posted 2 days ago
Job Description
full time
Hybrid: Mon-Wed onsite in High Wycombe
The Client:
Our client is Europe’s leading provider of Service Management Software Solutions, with offices in across Europe.
Position Overview:
They are seeking a dedicated and proactive Technical Support Engineer to join their team, focusing on supporting their product. In this role, you will provide high-quality technical assistance to their customers, ensuring the effective use and smooth operation of the product. You will troubleshoot issues, guide customers through product features, and collaborate closely with senior support staff to resolve complex technical challenges. There will also be opportunities to become familiar with and to provide support for their other product. A customer focused and data oriented mindset are critical attributes that the successful candidate will display.
Key Responsibilities:
* Provide first-line and second-line technical support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime.
li>Escalate complex issues to senior technical teams as necessary, following internal procedures.
* Provide first-line and second-line technical support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime.
li>Escalate complex issues to senior technical teams as necessary, following internal procedures.
* Maintain an in-depth understanding of the products and functionalities to assist with customer queries.
* Reproduce and investigate customer-reported issues to identify root causes and provide effective solutions.
* Perform data analysis and manipulation tasks using both CLI tools and SSMS.
* Customer Success & Communication:
* Assist in training and guiding customers through best practices to get the most value from the products
* Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.
Required Skills & Qualifications:
* Minimum of 2 years of experience in a technical support or IT support role, ideally supporting software products.
* Experience with field service management software is a plus.
* Familiarity with the U2 Universe database or similar multi-value databases is a strong advantage – though training will be provided.
Strong troubleshooting skills, with the ability to analyse and solve technical problems quickly.
* Minimum of 2 years of experience in a technical support or IT support role, ideally supporting software products.
* Experience with field service management software is a plus.
* Familiarity with the U2 Universe database or similar multi-value databases is a strong advantage – though training will be provided.
Strong troubleshooting skills, with the ability to analyse and solve technical problems quickly.
* Experience with operating systems, IIS, networking, and database management (e.g., SQL, U2 UniVerse, Windows/Linux environment).
* Familiarity with ticketing systems (e.g., Jira, Zendesk) and remote support tools.
Preferred Skills & Qualifications:
* Certifications in IT support or related areas (e.g., CompTIA A+, ITIL) would be an asset.
* Knowledge of scripting languages or automation tools is a plus.
* Experience with CBS (or other similar service management platforms) is highly desirable.
* Familiarity with U2 Rocket database or other multi-value database technologies is highly desirable.
Educational Background:
* A degree in Computer Science, Information Technology, or a related field is preferred but not mandatory.
* A holiday allowance of 30 days', plus bank holidays per annum
* Pension - 5% company contribution, 3 % personal contribution
* Employee Assistance Program (EAP)
* Electric car scheme
* Cycle to work scheme
* Enhanced Maternity/Paternity Pay
Our client is an equal-opportunity employer and values diversity in its workforce. We encourage applicants from all backgrounds to apply.
Technical Support
South Shore, North West Gap Personnel
Posted 17 days ago
Job Description
full time
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
-Experience in an IT support role.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Customer Support
EC1 London, London Solid Solutions Staffing
Posted 25 days ago
Job Description
full time
Technical Customer Support Permanent Full-Time
Salary - Circa 32,500 DOE
Location - Office Based in London
We're excited to be partnering with one of Europe's fastest-growing additive manufacturing providers, specialising in powder-based fusion technologies such as SLS (Selective Laser Sintering) and MJF (Multi Jet Fusion). Renowned for delivering both prototype and production-grade end-use parts, they serve a wide range of industries including sports technology, marine, subsea, academia, and automotive.
We're seeking a technically minded, customer-focused professional to join the Customer Support team. You'll advise clients, manage orders, and collaborate across departments to deliver outstanding 3D printing results. This role is ideal for someone with experience in digital manufacturing who enjoys problem-solving and working hands-on with customers in a dynamic, fast-paced environment.
Responsibilities, but are not limited to
* Respond to customer enquiries via email, phone, and internal platforms, including our online quoting and feedback system
* Review 3D files (e.g. STL) to assess printability and advise on best practices
* Work cross-functionally with sales, production, quality, and design to support customer needs
* Represent the company at industry events and trade shows, promoting services and building relationships
* Identify and share opportunities to improve the customer experience and pass commercial leads to the Sales team
* Maintain accurate CRM records and contribute to internal support tools and resources
Experiences required
* Working knowledge of SLS, MJF, or similar powder-based additive manufacturing processes or experience in a technical customer support role in a manufacturing environment
* Familiarity with 3D CAD viewers and the ability to review STL files is highly beneficial
* Excellent problem-solving and communication skills, with the ability to explain technical ideas to non-technical users
* A proactive, detail-oriented mindset with the ability to manage multiple priorities
* Strong organisation and a positive, team-first approach
Package
40 Hours P/W | 9am to 5pm | Monday to Friday | 33 Days Holiday Inc. Bank | NEST Pension Scheme | Discretionary Bonus | Social Events
Technical Customer Support
Posted 2 days ago
Job Description
permanent
TECHNICAL CUSTOMER SUPPORT SPECIALIST
Salary : £30,000
Contract: Permanent
Hours: Mon-Fri (08:00-17:00) or (08:30-17:30)
This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with .
IT Technical Support
Cheshire, West Midlands KPI Recruiting
Posted 4 days ago
Job Description
full time
Quotation
Technical Support
Winsford
£28,000 DOE
Monday - Friday 9am - 5pm (With 1 week in 4 on call and occasional weekend working).
New and Exciting opportunity to join an ever expanding business based near to Winsford.
Main duties will include;
* Working with and supporting the team.
* Provide 1st line helpdesk support to customers.
* Provide site visit and on-site installations and support.
* To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
* Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
* Be aware of and abide by the company's health and safety procedures and associated polices.
Personal Qualities and Skills
* Professional in their attitude
* Keen on career progression
* Flexible and willing to learn
* Able to demonstrate good initiative
* Excellent communication skills, especially over phone or video call
* Ambitious attitude
* Well presented
* Company van available (including a fuel card for business use) or Expensed Mileage
* Free parking
* 28 days annual leave
Call Lily on (phone number removed) or email (url removed)
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Technical Support Specialist
Elland Lower Edge, Yorkshire and the Humber Kemp Recruitment Ltd
Posted 5 days ago
Job Description
full time
Position: Technical Support Specialist
Location: Halifax
Hours: Monday to Friday Days (38.75hrs)
Pay: up to 40,000
Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary
About your new Technical Support Specialist role
Are you a technically skilled professional with a passion for diagnostics and customer service? We're hiring a Technical Support Specialist to provide expert assistance to mobile engineers and service teams, ensuring high-quality maintenance, repair, and customer satisfaction.
The Technical Support Specialist will be responsible for
* Deliver technical support to field engineers, troubleshoot issues, and guide diagnostics and repairs.
* Provide training for internal technicians on electrical, engine, and diagnostic systems.
* Conduct inspections, use technical manuals and diagnostic tools to identify and repair faults.
* Ensure adherence to health & safety standards and quality assurance policies.
* Maintain accurate documentation and parts inventory for repairs and support activity.
* Collaborate across departments and contribute to ongoing technical improvement projects.
* Support customer service teams in resolving technical issues with clients.
Experience required for the Technical Support Specialist role
* City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems or equivalent.
* Strong experience in auto electrical fault diagnosis, diagnostics systems, and heavy/specialist vehicles.
* Excellent problem-solving, communication, and interpersonal skills.
* Ability to work independently, prioritise tasks, and deliver under pressure.
* Flexible with working hours, including occasional callouts.
* Valid UK driving licence required.
This is a great opportunity for someone hands-on and solution-focused to play a key role in technical support and training across a growing engineering service team. Apply now with an updated CV to join a company that values expertise and continuous improvement.
Technical Support Analyst
Beckwithshaw, Yorkshire and the Humber The Bridge IT Recruitment
Posted 6 days ago
Job Description
full time
BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.
KEY RESPONSIBILITIES
Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication.
Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don’t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to):
• Broadband technologies - ADSL / FTTC / FTTP / SOGEA
• LAN Networking – Cisco / Meraki
• Firewalls – Cisco / Fortinet / Meraki
• WAN Networking – Cisco / Huawei / OneAccess
• SD-Wan – Meraki / Fortinet
• WLAN Networking – Meraki / Aruba
• Cellular Networking – Digi / Teltonika
• Routing / BGP / MPLS
• VoIP SIP Telephony solutions – Broadworks
• VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
• VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
• Device / Environmental monitoring platforms
• Data Centre environments
Adhering to contractual SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers.
The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.
The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.
TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL)
• Cisco CCNA
• SIP School SSCA
• ITIL Foundation (awareness essential)
HOURS OF WORK
Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours:
X 2 day shifts from 7.00am to 7.00pm
X 2 night shifts from 7.00pm to 7.00am
The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.
Technical Support Engineer
Hampshire, South East MC Technical Recruitment Ltd
Posted 7 days ago
Job Description
full time
Technical Support Engineer
Up to £35,000
Southampton
MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.
As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:
• Become aClient / Customer facing product specialist
• Provide pre & post sale technical support for Energy & Control electronic products
• Discussion of product in the Intelligent systems & CHP / Heat Engineering sector
• Find appropriate communication solutions for products.
• Provide technical information to ensure customer has correct product.
• Visit corporate UK based customers to expand knowledge & business understanding.
To be considered for this role you should have:
• Qualification in Electronics, Electrical or Software or equivalent technical background
• Strong client / customer interfacing & influencing skills
• Ability to learn detailed technical / engineering information in the heat / Energy sector
• Project, application, technical sales or customer facing engineering experience
This is an exciting opportunity to join a leading business in their sector.
You will be office based in Southampton 4 days per week, with one day optional at home
The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.
If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.
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