Location: 100% onsite, Burnley, you'll work across 2 schemes
Salary: £30,912 per annum
Contract: Permanent, 35 hours per week, Monday - Friday 9am-5pm
Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important.
It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The Role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our client's Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good.
What You'll Do:
* Be a visible, supportive presence in our client's schemes, building strong relationships with residents
* Work closely with lettings teams to ensure smooth move-ins and positive first impressions
* Encourage community engagement and help residents live independently for as long as possible
* Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care
* Collaborate with internal teams and external partners to deliver joined-up support
* Escalate and take cases to court as a last resort, ensuring all other options have been explored first
Why This Role Matters:
You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life.
Salary
The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
About You
* Experience delivering housing management services within a specialist or generic housing context
* CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards), or qualified through experience
* Strong understanding of anti-social behaviour management and rental income collection processes
* Proven ability to manage multiple tasks and meet performance targets independently and as part of a team
* Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders
* Knowledge of safeguarding practices within a housing context
* Regular business travel will be necessary to other sites and off-site meetings as required
Successful candidates will undergo a DBS check and social media checks as part of our client's onboarding process.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you – your experience, goals, and what you bring. Planned date: 30th June via Teams
Stage 2: A Place to Show Your Strengths
An in-person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of our customers on the day. Planned date: 7th July at our Burnley office
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A Place to Build a Future
They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions.
They also support your health and wellbeing with:
* 28 days holiday plus bank holidays (pro rata for part time)
* An extra day to celebrate your birthday, plus the option to purchase more
* Access to an online GP
* Gym discounts
* A dedicated day to volunteer for a cause that matters to you
And because they believe in supporting you now and in the future, you'll have access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know and we will ensure requirements are met.
Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.