Location: Blended between office and home (England and Wales). Time in office negotiable Citizens Advice is embarking on a bold transformation moving towards a missions-based strategy that centres community-led change, social innovation, and collective impact. We re shifting from traditional top-down planning to a model that empowers local action, decentralises power, and delivers sustained impact for people and communities. As our Head of Strategy, you ll lead the development of a strategy function that brings coherence across national Citizens Advice and our local network. You ll work across boundaries engaging our 238 local Citizens Advice charities, national teams, and external partners to align on our three shared missions and drive systemic change. This is an opportunity to transform how a federated network collaborates, innovates, and delivers together. You ll shape how we convene, co-create, and build momentum for change within communities. We re looking for someone who brings: Deep experience in strategy, policy, or community innovation in complex systems A strong track record of influencing and facilitating across local and national levels Passion for localism, social innovation, and a belief in the power of networks and communities as changemakers The ability to build and lead a high-performing team, grounded in trust and shared purpose If you d like to work with us to redefine how strategy serves people and places, and you re excited by the challenge of doing it within a movement for change we d love to hear from you. Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly. Significant experience and proven success in a senior role leading and developing an influential function at the centre of an organisational (e.g. Strategy, Innovation, Transformation) Proven track record of driving and supporting social innovation, working with partners in organisations of very different sizes to develop new approaches and innovation frameworks, scaling ideas which benefit communities and drive social change Understanding of how to build a strategy function in a complex setting, ideally having worked with networks, with experience of experimental approaches to strategy Proven track record of building engagement and adoption of new substantial strategic initiatives and approaches in complex environments Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants