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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
About THG Fulfil
THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction.
Global Fulfilment
Key aspects of THG Fulfil:
We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software.
Warehousing And Automation
THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods.
Courier Management
We provide a sophisticated courier management system to ensure timely and reliable delivery.
Customer Experience
THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process.
About The Role
As the People Advisor – Fulfilment Operations, you will provide essential HR support across our UK fulfilment centres, with a primary base in our Manchester fulfilment centre. Working closely with the People Business Partner, you will deliver a blend of transactional and strategic HR services, helping to drive a positive employee experience and support operational performance.
You will be a key point of contact for employees and managers on site, handling day-to-day HR queries, supporting ER casework, coordinating people processes, and contributing to projects that support our people agenda.
Key Responsibilities
* Act as the first point of contact for employee and manager queries, providing timely and accurate HR advice.
* Support the People Business Partner in the delivery of the site-level people plan and HR initiatives.
* Manage and support employee relations matters such as disciplinary, grievance, absence, and performance cases.
* Coordinate end-to-end HR processes including onboarding, contract changes, leaver processing, and probation reviews.
* Maintain accurate and up-to-date employee records and support regular audits and reporting requirements.
* Support engagement initiatives, employee communication, and wellbeing activities on site.
* Assist in the delivery of training and development initiatives, including coordination of learning events.
* Provide HR data and insights to support decision-making and identify trends or risks.
* Work collaboratively with other functions such as Payroll, Talent Acquisition, and Health & Safety to ensure joined-up people support.
* Contribute to continuous improvement of HR processes and practices within the fulfilment operations.
* Support change projects including restructures, shift pattern changes, or policy updates.
Skills & Experience Required
* Previous experience in a HR advisory or generalist role, ideally in a logistics, fulfilment, retail, or manufacturing environment.
* Strong knowledge of core HR processes and a basic understanding of UK employment law.
* Confident handling ER issues with support and guidance.
* Ability to build effective relationships and communicate clearly with people at all levels.
* Strong organisational skills, attention to detail, and ability to manage multiple priorities.
* Proactive, hands-on approach with a commitment to delivering excellent service.
* Competent in Microsoft Office and HRIS systems.
* Willingness to travel occasionally to the Manchester/Warrington site.
Desirable Qualifications
* CIPD Level 3 or working towards Level 5.
* Experience in a fast-paced, high-volume environment.
* Experience with HR technology platforms desirable but not essential (e.g., ADP, Workday, SAP etc.).
What’s in it for you?
Career Development
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
* State-of-the-art on-site gym.
* Access to our on-site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Human Resources
* Industries
Software Development
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