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Customer Service Coordinator, Warrington
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Client:
Page Personnel
Location:
Warrington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fafb340f3721
Job Views:
7
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
* 6 month FTC with possibility of extension.
* Exciting career prospects.
About Our Client
The employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.
Job Description
* To be responsible for ensuring defects are remedied in line with SLAs
* Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
* To promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
* To be an ambassador for the company and attend appropriate corporate and handover events
* Develop new ideas to improve the quality of build and after sales service
* Plan, prioritise and organise workloads on a daily basis
* Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
* Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
* Prepare and submit progress reports to the Customer Care Manager
* Maintain accurate audit trails and ensure documentation is filed in an organised manner
* Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
* Ensure improvement in customer satisfaction ratings
* Ensuring compliance at all times with Health and Safety procedures
The Successful Applicant
A successful Temporary Customer Service Coordinator should have:
* Previous experience in a customer service coordination role.
* Strong communication and interpersonal skills.
* Proficiency in using standard office software and systems.
* An organised approach with excellent attention to detail.
* Ability to work efficiently in a fast-paced environment.
* A proactive attitude and problem-solving mindset.
What's on Offer
* An exciting opportunity that can offer exciting career prospects.
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