Go back University Hospitals Sussex NHS Foundation Trust (279)
Service Manager - SRH UEC
The closing date is 07 September 2025
An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at St Richard's Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.
This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required.
Main duties of the job
The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
* Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation
* Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
* To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trusts strategy and objectives.
* Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced
Person Specification
Experience/Qualifications
* Educated to degree level or equivalent professional experience
* Experience of managing performance activities in an NHS organisation
* Experience of managing people
* Experience of IT systems
* Experience of training and coaching staff
* Project Management Qualification
* Knowledge of NHS national targets
* Experiencing managing rotas and complex schedules
Skills
* Presentational skills: To interpret complex information and take appropriate action and provide expert advice as a result.
* To interpret trends in complex occurrences or complaints and take appropriate action and/or seek expert advice from appropriate sources
* To plan and prioritise own and facilitate the management teams work
* To identify and plan own professional development needs
Strategic
* Demonstrable previous success in leading and delivering change and performance initiatives
* Knowledge and understanding of recruitment and retention of staff and experience of successful deployment
* Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
* Ability to think and plan strategically, tactically and creatively and to prioritise work programmes in the face of completing demands
* Knowledge and experience in the use of human resource policy and procedure
* Works on own initiative within Trust policies, referring to management for guidance when required
EDI
* Evidence of having championed diversity in previous roles (as appropriate to role).
* Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
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