What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing substitutions when products are out of stock.
* Using a handset that plans your route around the store, guiding what you need to select and the time allocated for each shop.
* Working behind the scenes to handle customer queries, process orders, and assist in loading vans for our Home Delivery Drivers.
* Always ready to serve our customers brilliantly, supporting with questions, and proactively offering help.
* Building great knowledge about our products, services, and promotions to provide recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also thriving as part of a team.
* Friendly, welcoming, with a genuine enthusiasm for helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems and taking responsibility for tasks.
* Willing to work flexibly and productively across the store, with opportunities to learn and develop new skills.
* Comfortable learning to use new digital tools and technology, and able to handle shopping containers up to 15KG.
* Has great attention to detail, keeping the store clean and clutter-free, to ensure the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training, including:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* Free food and hot drinks – provided for colleagues in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.
Please note: Our vacancies may close quickly, so we encourage early applications.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their roles and teams. Our internal networks promote representation and help identify and remove barriers.
We provide development opportunities, including mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more about our inclusivity efforts, please visit our website.
Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Our stores are fast-paced environments where no two days are the same, and food is our passion. They serve as the heart of the community, offering value, quality, and service. As an Online Assistant, you will deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts start before 6am or after 11pm, you must be at least 18 years old.
* You must have the right to work in the UK.
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