Overview
Collection and Delivery Driver - 3.5 Tonne
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
As a Collection and Delivery Driver for DPD, you''ll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:
* Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
* Starting your shift at the depot, where you''ll be responsible for efficiently loading parcels onto your 3.5 tonne van
* Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
* Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
* Accurately scanning and recording parcel information using handheld devices
* Collecting signatures and other necessary proof of delivery from customers
* Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
* Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
* Adapting to changing weather conditions and adjusting your delivery approach accordingly
* Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
* Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
* Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability
This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD''s reputation for excellence in the logistics industry.
Qualifications
What we''re looking for:
* Held a full UK driving licence and had regular driving experience for 12 months or more
* Recognise the value of providing great customer service
* Can work to deadlines, are flexible and always go above and beyond
* Are friendly, approachable, positive, resourceful and professional
* Are able to multi-task and problem solve
* Have the ability to lift, load and carry parcels weighing up to 25kg / 30kg
* Possess excellent time management and organisational skills
* Have a good level of physical fitness to meet the demands of the role
* Can work independently and as part of a team
* Have basic computer skills and the ability to use handheld devices
* Are comfortable working in various weather conditions
* Have a good knowledge of local roads and geography
Employment details
* Contract Type: Permanent Full Time
* Working Hours Per Week: 40 Hours Per Week
* Location: DPD West London Depot, 28 Commercial Way, Park Royal, London, NW10 7XF
* Shift Pattern: Monday - Friday
* Hours of Work: 10:00-18:30
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Unum Help@Hand - essential health and wellbeing services for you and eligible family members
* Health Kiosks visiting every location
* Vitality at Work
* Free On Site Parking
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and support with the cost of glasses for employees who regularly use a screen
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