Ideal candidates will have the ability to drive strategy coupled with a willingness to roll up their sleeves and execute the tactics. You will: Maintain a high level of product proficiency. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions. Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner Complete individual client requests independently, using your judgement and problem-solving skills Work closely with Account Managers and Customer Success Managers to ensure appropriate follow-up of identified customer needs. Serve as a point of contact between internal and external stakeholders on all inquiries Support the onboarding of employees with ICP by way of ensuring all required documents are received uploaded and sent to appropriate contact while maintaining excellent levels of GDPR Support the Account Manager and CSMs with creating cases in SF and managing each case in collaboration with Account Manager/CSM until case is closed Offer improvement on all ongoing processes Adhere ;to all internal SLA's and ensure they are met. Requirements 3 years previous experience in customer service or customer success Exceptional communication and presentation skills Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact "Customer-First" attitude and approach to all your day to day interactions with your customers Ability to effectively prioritize tasks and manage time, even under high- pressure situations Fluency & excellent communication skills in English. Additional languages an advantage