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Company: City Wonders Ltd. | Location: London, UK | Job Type: Freelance, Flexible hours
About the Role
City Wonders is a leading, award-winning tour operator across Europe and America. We are seeking passionate and dedicated Tour Coordinators in London to join our team. Your responsibilities will include welcoming guests, managing meeting points, and ensuring smooth ground operations to deliver exceptional customer experiences.
Responsibilities
1. Provide excellent customer care at tour meeting points, addressing guest queries and requests.
2. Collaborate with guides and tour leaders to ensure punctual and smooth tour starts.
3. Sign in guests, create groups, and assign them to guides and leaders.
4. Manage tickets and headsets for guests and guides.
5. Interact professionally with customers, addressing questions and concerns.
Qualifications and Skills
* Positive attitude; first impressions matter.
* Proficiency in English; additional languages are a plus.
* Knowledge of London and surrounding areas, including landmarks and customs.
* Quick problem-solving abilities.
* Strong organizational and time management skills.
* Experience with CRM systems is advantageous.
* Teamwork and collaboration skills.
What We Offer
* Freelance work with a flexible schedule.
* Training and development opportunities.
* Work with a diverse, multicultural team.
* Opportunity to meet and assist international guests.
Application Process
If you are passionate about London and eager to work in travel and tourism, please submit your resume highlighting your experience and language skills. We look forward to hearing from you!
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