Job Description
· Assist in managing all food and beverage service operations, ensuring smooth coordination
· Support training, and ongoing development of F&B team members.
· Supervise, guide, and motivate staff to deliver exceptional guest service.
· Maintain high standards of hygiene, health, and safety in accordance with company and local regulations.
· Ensure guest satisfaction by resolving issues promptly and professionally.
· Monitor and manage inventory levels, wastage, and stock control.
· Help drive upselling initiatives to meet revenue targets.
· Conduct regular team briefings and participate in departmental meetings.
· Ensure service areas are clean, well-organized, and fully prepared before service periods.
· Act as the duty manager when required and support events or special functions.
· Maintain clear communication with kitchen and other departments.
Qualifications
· Proven experience in a supervisory or assistant management role within F&B or hospitality.
· Strong leadership, organisational, and interpersonal skills.
· Excellent communication and problem-solving abilities.
· Knowledge of health and safety regulations, food hygiene, and licensing laws.
· Hands-on, guest-oriented approach and ability to work under pressure.
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
* Contract Type: Full Time
* Number of hours: FT
* Start date: 1st April 2026
* Location: Novotel London Greenwich