Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Life At RioMed
At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.
Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.
Employee Perks
Health Insurance & Wellness Programs
Overseas/International exchange program
Individuals Achievement
Perks
Rewards & Recognition -
Merit System
Upskilling Program -
Trainings
Paid Vacations
Hybrid Work Culture
Referral Bonus
Join Us Now
What we look for?
We map competencies and also check for compatibility, to be sure you match the values we inherit.
Passion for Healthcare
Work Ethics
Positive Attitude
Excellent Team Player
Leadership Traits
Self-Motivated
The Differentiator
Global Perspective
Account Manager - UK
Position: Account Manager
Location: Chandler's Ford, UK
Reporting To: Customer Services Manager
Context and Purpose of the Job
RioMed is a leading clinical software company based in the UK. Our core business function is developing and delivering clinical applications. We provide customised solutions to meet the specific requirements of healthcare professionals. Our mission is to improve healthcare at the point of delivery through patient participation and real time data capture.
RioMed has been delivering clinical solutions nationally and internationally since 1997, in a variety of communicable and non-communicable disease areas including, HIV, Sexually transmitted disease, Osteoporosis, Elderly Care, Rheumatology, Cardiology and Diabetes.
RioMed's Customer Service Team spans three continents, all our support staff are required to work with each other across 3 time zones and also interact with our project management team and in-house IT department to manage the day-to-day queries and user testing process, providing oversight both internally and on behalf of our customers.
The Account Manager is responsible for managing client relationships as the primary point of contact, ensuring satisfaction through regular reporting, account reviews, and proactive check-ins. You'll collaborate with internal teams to resolve complex issues, identify service improvement opportunities, and ensure timely resolution of client tickets while maintaining a strong knowledge of RioMed's products and services.
Main Responsibilities
* Manage ongoing client relationships and act as the primary point of contact.
* Conduct regular reporting and account reviews (minimum quarterly), and ad-hoc check-ins to assess customer satisfaction and gather feedback.
* Develop a comprehensive understanding of each customer's product usage, needs, challenges, and goals.
* Collaborate with the helpdesk team and across the business to resolve complex customer queries and issues.
* Maintain good knowledge about RioMed's products and services and keep up to date with changes.
* Identify opportunities for improvement or additional services that can benefit the customer.
* Keep accurate records of discussions or correspondence with customers
* Maintain overall responsibility for client tickets, including achievement of KPIs, ticket quality, progress and resolution within SLA, and act as initial escalation point.
* Identify areas for service improvements and actively engage with change initiatives.
Additional Note
* That this a guide to your role you may on occasion be asked to do additional tasks as required by the RioMed consistent with the post.
Essential
* Proven ability to build and maintain relationships with clients
* Aptitude or experience in IT and software solutions
* Willingness to learn and understand RioMed's healthcare software, Cellma
* Experience within the healthcare sector or keen to work within this sector
* Ability to collaborate with internal and external stakeholders at all levels
* Excellent communication and problem-solving skills
* Demonstrates own initiative
* Can prioritise and manage a varied workload
Terms and Conditions
* Probationary period – 3 months
* Reporting to the Customer Services Manager