Service Desk Analyst
Ref: SDA1NCSUJBV
Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting non-technical support team at a great NHS organisation!
Location: Derbyshire
Rate: £13 - 15 per hour (dependant on PAYE or Umbrella)
Duration: 3 months (with potential extension)
Start: Immediate
Day to day duties:
1. Provide first-line IT support via phone and email, ensuring timely resolution and accurate logging of incidents and service requests
2. Diagnose and resolve support issues where possible at first contact, escalating when necessary
3. Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues
4. Deliver basic user training following hardware installations and raise awareness of support resources
5. Escalate suspected security incidents in line with internal procedures
6. Support major incident processes by communicating updates and liaising with key stakeholders
7. Liaise with national service desks and third-party suppliers as needed
8. Monitor SLAs and ensure timely escalation of any at-risk incidents
9. Maintain accurate records of user accounts, permissions, assets, and hardware
10. Participate in service desk rota to ensure consistent coverage
11. Carry out additional tasks as required to support the IT service