6 Month Fix Term Contract Open to all UK offices / Hybrid The Role As the CRM Project Lead, you'll be at the forefront of our digital evolution, working closely with the Senior Digital Transformation Manager and IT experts to implement a cutting-edge CRM system across our firm. This role isn't just about technology; it's about driving business growth, nurturing client relationships, and elevating our brand reputation through innovative digital solutions. You'll spearhead the procurement process for our new CRM vendor, collaborating with procurement and IT colleagues to define project scope, conduct discovery sessions, and craft compelling RFPs. You will be able to focus on strategy as you align the CRM technology solution with our business objectives and seamlessly integrate it into our digital marketing and IT roadmaps. Agile thinking and clear communication will be your strengths as you engage with stakeholders across departments, ensuring seamless coordination and buy-in. What You'll Do Lead the Charge: Take ownership of the CRM vendor identification and delivery process, guiding the project from discovery to onboarding planning. Client Collaboration: Liaise with internal stakeholders to understand user requirements and translate them into actionable strategies. Tech Alignment: Work closely with our IT strategy and data engineering teams to ensure seamless integration and alignment with our IT roadmap. Problem-Solving Pro: Forge strong relationships with IT, Information Security, Risk, and Procurement teams to overcome challenges and drive results. Plus, You'll Get to Travel Smart: Explore our various offices to lend support and engage with teams and stakeholders firsthand. Champion Our Values: Embody our firm's core values of bold action, unified teamwork, client excellence, and diversity celebration in everything you do. Your Skills & Experience Deep understanding of, and experience in enterprise level CRM technology and client relationship strategy management. Strong experience in some/all the following technologies: LexisNexis Interaction, Microsoft Dynamics, Salesforce, PowerBI, PowerApps, SQL. Experience of a large CRM migration and of managing CRM developers Stakeholder management at partner and C-suite level. Communication skills (verbal and written) that deliver technical solutions in digestible business language and ability to collaborate effectively. Experience in Agile methodologies. Strong technical acumen, with a positive attitude to problem-solving Decision making skills and strong attention to detail. Advanced knowledge across MS software (Outlook, Word, Excel and PowerPoint). Awareness or knowledge of IT strategy fundamentals such as Prince2 and TOGAF. Perks Opportunities for career growth and development. Collaborative work environment. Hybrid working arrangement - 2 days from the office Private medical insurance, free health checks, dental insurance Pension plan and life assurance Enhanced maternity, paternity, and adoption pay Childcare vouchers and season ticket loans Sports club membership and a cycle to work scheme Employee Assistance Programme In-house dry cleaning and online benefits