Client operations executive

Introducing TechPoint TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe. The Role As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full. The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts. You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment. Responsibilities Customer Order Management Process and manage customer orders through the ERP system. Monitor order progress from receipt through to delivery. Ensure customer requirements are accurately captured and maintained. Maintain order accuracy and data integrity across all systems. Manage customer backlog and prioritisation activities. Customer Communication Act as the operational contact for assigned customers. Provide regular updates regarding order status, delivery commitments, and potential risks. Respond promptly to customer enquiries and requests. Escalate issues where necessary and ensure timely resolution. Support customer review meetings with accurate operational information. Delivery Coordination Coordinate deliveries with warehouse, procurement and logistics teams. Ensure customer shipments are delivered in line with agreed commitments. Monitor delivery schedules and proactively identify potential delays. Develop recovery plans where customer delivery performance may be impacted. Operational Reporting Produce customer performance reports and KPI dashboards. Monitor operational metrics and highlight trends or concerns. Support internal and customer business reviews. Maintain accurate records and customer documentation. Cross Functional Collaboration Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met. Facilitate communication between departments to resolve operational challenges. Support continuous improvement initiatives focused on customer experience and operational efficiency. Continuous Improvement Identify opportunities to improve processes and service delivery. Contribute to operational excellence initiatives. Support implementation of new systems, procedures and customer requirements. About you Experience Essential Experience in customer service, operations, account support or order management. Strong administrative and organisational skills. Experience working with ERP systems. Excellent verbal and written communication skills. Strong attention to detail. Ability to prioritise workload and manage multiple tasks. Proficient in Microsoft Office, particularly Excel and Outlook. Desirable Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments. Understanding of procurement and logistics processes. Experience producing customer reports and KPI analysis. Why us? 25 days holiday plus Christmas shutdown Your birthday as an additional day off Private Healthcare Health cash plan Company sick pay Bonus Scheme Life insurance of 4 x your annual salary Up to 5% employers pension contribution salary sacrifice Option to buy up to 5 days of holiday Enhanced Parental leave pay Cycle to work scheme Home and Tech salary sacrifice scheme Free will writing service Free parking About us Our Mission Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey. Our Purpose Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing. Equal Opportunities for all TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply