Less traditionally "masculine-coded" phrasing: Job Title: Head of Facilities Management Location: Campsfield Immigration Removal Centre Reports to: Centre Director / Head of FM (I&J) Direct Reports: FM Supervisors & Helpdesk Co-Ordinators Role Purpose
Key Responsibilities
* Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
* Support and guide service delivery teams, encouraging collaboration, accountability and development.
* Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
* Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
* Identify opportunities for improvement, efficiency and innovation across services.
* Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
* Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
* Manage budgets responsibly to ensure cost‑effective service delivery.
* Plan and coordinate resources effectively to meet current and future needs.
* Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
* Support audits and inspections, ensuring compliance and continuous improvement.
* Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
* Follow all security procedures and protocols, reporting any concerns as required.
Skills & Experience
* Experience in Total FM (TFM), ideally within a custodial or secure environment.
* Background in building services maintenance, supported by a relevant engineering qualification.
* Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
* Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
* Awareness of SFG20 maintenance standards.
* Experience across both Hard FM and Soft Services.
* Understanding of relevant legislation and industry standards.
* Experience supporting people management activities, including recruitment, development and employee relations.
* Strong communication, collaboration and problem‑solving skills.
* Ability to interpret data and identify trends.
* Experience managing budgets and resources.
* Able to organise and prioritise multiple tasks effectively.
* Comfortable using IT systems and FM platforms.
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