Location(s): Oxford & surrounding Lloyds and Halifax branches
Hours: 17.5 hours a week, including Saturdays
Working pattern: Part‑time
Salary: £13,100 increasing to £13,475 after 6 months
What you’ll be doing
You’ll start your journey in a branch, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments by offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. As you grow, you may progress into other roles across the Group including phone, online, or channels such as web chat, video or social media.
What we’re looking for
* A minimum of 12 months customer service experience.
* A people person – honest, genuine and caring about helping people with their finances (no previous financial services experience required).
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, taking time to resolve queries and giving customers confidence in the service you’re providing.
* The commitment to deliver on your promises and to go above and beyond for your customer.
* A genuine teammate – collaborating closely with colleagues to ensure customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
We ask all new colleagues to spend a minimum of 12 months in a customer‑service role, mastering new skills and earning accreditations through our Skill Progression Framework. Then you can explore career opportunities across the Group in more specialist areas such as Digital, Operations, Fraud and Financial Planning, and potentially move into leadership roles.
This is a place for you
We are committed to diversity, equity and inclusion and aim to create an environment where everyone can thrive, learn and develop. We are disability confident – if you need reasonable adjustments to our recruitment processes, let us know.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time) with bank holidays on top – pro rated for part‑time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April
Full uniform will be provided so you always feel prepared.
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