Customer Service Coordinator
Redditch
£24k Basic + bonus (OTE £30k)
Monday to Friday 9am to 5pm
Are you passionate about ensuring customers receive the highest level of customer service? Can you demonstrate empathy and understanding with customers, working to resolve queries and complaints?
We are looking for two Customer Service Coordinators to work in our clients aftercare team.
Based in the Head Office in Redditch you will handle aftercare queries and complaints through to resolution. You will act as a central point of contact for customers, contractors and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.
Key duties will include:
* Provide excellent customer service at all times, demonstrating understanding and empathy
* Be the customers main point of contact while resolving their issue
* Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
* Liaise with project managers as and when required
* Accurately record customer interactions on to the CRM system
* Log service calls and issue with assignment number in CRM system
* Accurately update systems and reports
* Monitor and track status of allocated complaints
* Ensure outstanding balances are collected from customers when work is complete
* Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters
We are looking for a customer service driven individual with the ability to show empathy to customers and problem solve. You will have a customer focused mindset with an empathetic and caring approach.
This is a permanent, office-based role working 9am to 5pm, Monday to Friday. My client offers a competitive starting salary of £24k plus a bonus based on how you look after your customers and the feedback they give you with achievable earnings around £30k. They offer free parking, 25 days annual leave and your birthday off!
If you have the skills and experience for this role please apply online ASAP as immediate start is available