Overview
Evans Halshaw Citroen/Peugeot, Mansfield
Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Service Advisor at Citroen/Peugeot, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress-free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.
Working with Citroen/Peugeot means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success. We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast-paced environment and is confident in building lasting trust with our customers.
Responsibilities
* Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up
* Build genuine trust by understanding each customer’s needs and advising on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring a clear understanding of the care their vehicles deserve
* Promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
* Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
* Collaborate closely with Technicians to ensure efficient and timely repairs, keeping customers fully updated along the way
* Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
* Build knowledge of products and services to represent the brand with pride and excellence
* Contribute to individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
* Keep customers informed of available extras, accessories and value products, while maximizing upsell opportunities
Qualifications and Skills
* Dedicated to providing an incredible service, driven by a passion for making customers happy
* Driven to exceed expectations and achieve results through meeting KPIs and deadlines in a fast-paced environment
* Digitally competent with strong working knowledge of Microsoft Office and dealership IT platforms
* Meticulously organised with the ability to effectively schedule work, balancing flexibility with customers and workshop colleagues
* A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
* Passionate for the industry, the people who work in it and the people we serve
What we can offer you
* Enjoy 33 days annual leave (including bank holidays)
* Birthday day off
* Industry-leading Family Leave Policies
* Salary Sacrifice scheme for a new car
* Paid day to volunteer
* Long service milestone celebrations
* Tailored training and career growth opportunities
* Cycle to work scheme
* High street discounts
* Internal referral rewards
About Lithia UK
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
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