Customer Service Advisor
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
The hours are 08.00 - 16.30 with 30 mins for lunch. This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
Our client offers when taken on permanently:
* Onsite parking
* Pension
* Private Health Insurance (after a continuous 2 years’ service with the company)
* Annual leave 22 days, rising to additional year after 2 years’ service
Your key duties will include:
1. Handle all incoming enquiries and/or complaints by phone and email and deal with them quickly and efficiently
2. Register equipment for warranty and arrange warranty documentation to be sent to customers by post or email
3. Manage process of raising jobs with Service Agents. This includes raising the job, ensuring relevant documents are received after the job, arrange payment with Accounts Department and replenish parts after each job
4. Raise Pro Forma Invoices for parts, manage payment and raise invoices for customers once payment has been made
5. Arrange for parts to be dispatched from warehouse
6. Arrange for product brochures and service manuals to be sent to engineers