Department: Claims Management Location: Stoke Description Location: Hybrid from our Stoke, Leeds or Birmingham office - one day per week at our premises. Hours: 37.5 hours per week, Monday-Friday Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy. Key Responsibilities To establish if cover is in place for the claim To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded To investigate claims either directly via desktop, or by instructing loss adjusters To make decisions on liability To negotiate claim settlements To ensure compliance with all legal timescales and client SLAs To build relationships with external clients and stakeholders To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform Skills, Knowledge & Expertise Liability Claims Handling experience A professional and adaptable communication style – both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording and terms and conditions, indemnity processes Modern claims practice The Civil Procedure Rules MOJ protocols; Current case law and assessment of personal injury valuation and negotiations Ability to deliver outcomes in a fast-paced environment Job Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan