Brook Street Recruitment is working on behalf of our client in Mallusk who are currently seeking a motivated and organised Service Advisor to join their busy service team. This is an excellent opportunity for someone who enjoys working in a fast-paced automotive environment and thrives on delivering excellent customer service. You will act as a key link between our customers, workshop, parts department, and management team - ensuring smooth day-to-day operations and a high standard of service delivery. Key Responsibilities Scheduling vehicle maintenance and repair work Creating and managing job cards Booking and organising MOT appointments Communicating with customers via phone and email Providing updates on vehicle progress and completion times Liaising daily with the workshop team to coordinate workflow Working closely with the parts department regarding parts availability and orders Managing warranty claims and parts warranty processes Assisting with parts handling (some lifting will be required) Ensuring all documentation and records are accurate and up to date Criteria Previous experience in a Service Advisor or similar automotive role preferred Strong organisational and administrative skills Excellent communication skills (written and verbal) Ability to multitask and prioritise workload effectively Good IT / PC skills A proactive and team-focused attitude Comfortable with some manual handling Details Competitive salary (£29,000-£30,000 depending on experience) Stable, full-time permanent position Monday to Friday working hours - no weekends Supportive team environment Opportunity to develop within a growing business If you are organised, customer-focused, and looking for a long-term opportunity Apply today by submitting your CV to Colleen Farquharson Brook Street NMR is acting as an Employment Agency in relation to this vacancy. Skills: Service Advisor Parts Advisor Administration Customer Service