DePuy Synthes is recruiting for a Manager, EMEA Site Delivery Lead located in Zug, Switzerland OR Leeds, United Kingdom OR Loughbeg, Ringaskiddy, Ireland. This role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Zug, Switzerland – Requisition Number: 074603; Loughbeg, Ringaskiddy – Requisition Number: 081009; Leeds, UK – Requisition Number: 081010. Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Key Responsibilities
* Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
* Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
* Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
* Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
* Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
* Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
* Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
* Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications
* Education: Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field. Master’s degree (MBA or MS) preferred.
* Experience: 6‑8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
* Technical Skills: Knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
* Business Alignment: Ability to align technology services to operational and commercial business needs, manage budgets, and prioritize demand effectively.
* Leadership: Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
* Vendor Management: Experience managing third‑party vendors and service providers, including performance management and issue escalation.
* Communication: Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
Preferred
* Experience supporting manufacturing, supply chain, or commercial operations within medical device, life sciences, or similarly regulated industries.
* Familiarity with cybersecurity, data privacy, and compliance requirements in global enterprises.
* Demonstrated experience leading regional or multi‑site IT service delivery, including EMEA operations.
* Exposure to digital workplace, cloud services, or infrastructure modernization initiatives.
* Experience with continuous improvement frameworks and service quality metrics.
Other
* Languages: English required; Spanish and/or Portuguese preferred.
* Travel: Up to 25% regional and international travel.
* Certifications: ITIL, PMP, or similar certifications preferred.
Required Skills
* Controls Compliance, Developing Others, Empowering People, Human‑Computer Interaction (HCI), Inclusive Leadership, Leadership, Product Knowledge, Product Lifecycle Management (PLM), Program Management, Project Integration Management, Quality Assurance (QA), Resource Planning, Service Request Management, Software Development Management, Team Management, Technical Credibility, Technical Support, Technical Writing
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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