Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by l...