Service Manager – Multi‑Service Role
Salary: £37,869 per annum
Hours: Full time, 37.5 hours per week
Location: Multi‑site (3 services)
About the role
We are looking for an experienced and confident Service Manager or a confident and experienced Deputy Manager who is ready to take the next step in their career to lead and oversee three services, managing approximately 1,000 commissioned hours across a workforce of around 45 staff, supported by one Deputy Manager working across the services.
This is a key leadership role with responsibility for delivering high‑quality, person‑centred support while ensuring services are safe, compliant, financially sustainable, and well‑led.
Key responsibilities
As Service Manager, you will:
* Provide strong leadership and operational oversight across three services
* Be accountable for around 1,000 commissioned support hours
* Line manage and develop a staff team of approximately 30 colleagues, with direct management of a Deputy Manager
* Ensure services consistently meet regulatory, contractual, and organisational standards
* Drive quality improvement, embedding person‑centred practice across all services
* Manage budgets, rotas, and staffing levels to ensure safe and efficient service delivery
* Build effective relationships with commissioners, families, and key stakeholders
* Lead on recruitment, induction, supervision, and performance management
* Prepare services for inspections and respond effectively to any action plans
About you
You will be:
* An experienced manager or deputy manager within health and social care, ideally with multi‑service or large‑scale operational responsibility
* Confident managing significant spans of control, including commissioned hours and staffing levels
* Knowledgeable about regulatory requirements and best practice in supported living / care services
* A strong people leader, able to motivate, develop, and support managers and staff teams
* Organised, resilient, and confident making decisions in a fast‑paced environment
* Committed to delivering high‑quality, person‑centred outcomes
What we offer
* Competitive salary of £37,869 per annum
* A senior leadership role with real scope to shape and improve services
* Support from an experienced operational leadership structure
* Opportunities for professional development and progression
* The chance to make a genuine difference to the lives of the people we support
* 25 days holiday including Bank Holidays, increasing with service
* Free Health Cash Back Scheme for you and your family (dental, optical, chiropractor and more)
* Employee Assistance Programme, including virtual GP access and legal advice
* Blue Light Card (paid for by us)
* Loyalty awards and life assurance
* Perkbox shopping discounts