Housing Management Officer - Worcestershire
CLOSING DATE: Friday 5th December 2025
Job Title: Housing Management Officer
Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata
Hours of Work: Full Time (37.5 hours per week) OR Part Time (18.75 hours per week) x2
Main Duties
Tenancy & Rent Management
* Ensure young people understand their occupancy agreements and obligations at the start of their licence/tenancy.
* Help young people maximise their incomes; promptly create an initial benefit claim and then help sustain the claim as circumstances change.
* Assist employed young people in managing their rent accounts and benefit claims.
* Monitor and manage rent accounts; work with young people to address arrears if they arise and support them in understanding tenancy responsibilities.
* Help young people set up accounts for utilities, council tax and other services, clarifying payment responsibilities.
* Manage all aspects of the possession and eviction process with support from central teams as required.
Allocations, Letting & Voids
* Manage waiting lists and make offers of accommodation to young people as required.
* Lead, manage and deliver the void process on site, ensuring properties meet St Basils lettable standard and minimising void losses.
* Lead and conduct viewings, sign tenancy or licence agreements, create rent accounts, and set up benefit claims.
* Lead and deliver the induction process for new young people.
Intensive Housing Management
* Help young people sustain their tenancies, access employment, and prepare to live independently.
* Signpost to relevant services within St Basils and third parties.
* Help manage debts and deliver resident consultations.
* Explain property management expectations, including repairs, maintenance and cleanliness.
* Manage challenging behaviour in a psychologically informed environment, de‑escalating difficult situations and encouraging positive choices.
* Proactively engage and build productive relationships, identifying housing goals and empowering young people.
Property & Building Management
* Conduct regular inspections of residential properties and communal areas, raising repairs and safety issues promptly.
* Perform non‑specialist health, safety and compliance testing (e.g., fire alarm and emergency lighting).
* Lead and deliver recharges for damage caused by young people or visitors, supporting understanding of responsibilities.
* Carry out cleaning duties as required.
* Complete risk assessments.
* Liaise with external agencies and central teams to ensure safety of people and properties.
* Control building access, enforcing visitor policies.
* Arrange access to properties for contractors, staff and third parties according to agreements.
* Monitor completion of repairs and works on site, updating the housing management system and holding contractors to account.
Qualifications
Essential
* GCSE (or equivalent) English and Maths at grade 4 or above.
* In possession of, or willing to work towards within a reasonable time, a CIH Level 3 qualification in Housing Management or equivalent.
Desirable
* Full, current UK Driving Licence.
Role Experience
Essential
* Experience working with young people.
* Experience in property management, housing officer or tenancy sustainment roles.
* Customer‑facing experience, putting customers first and communicating clearly.
* Experience managing arrears and collecting rents.
* Experience using housing management IT systems, support IT systems or CRM systems.
Desirable
* Experience of safeguarding.
* Experience of employability schemes.
* Experience of using QL.
* Experience working with young people.
Knowledge
Essential
* Current knowledge of standards required by registered providers.
* Knowledge of housing management best practice.
* Knowledge of health, safety and compliance requirements for registered providers.
Desirable
* Understanding of safeguarding processes & procedures.
* Understanding of the legal processes required to obtain possession of a property.
* Understanding of the benefits system.
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