SPCB OPERATIONS ROOM SUPERVISOR The role of the SPCB Ops Rm JNCO is to act as the first point of contact for any enquiries directed towards the Service Police Operations Room. Dealing with more than 5,000 RFI’s and 7,000 calls a year, across Confidential Crime reporting, notifiable occupations and information requests, the Operations Room supports key aspects of the civilian and service justice system. The aim of the job is to undertake the daily duties of the Ops Rm and respond to internal and external taskings to provide specialist assistance to internal and external agencies who require information or assistance relating to Service Police Matters. The main responsibilities of the post are listed below: · To provide 24 hr cover of the Confidential Crime Line and action any requests for assistance. · To provide 24 hr cover and support to both Service Police and HOPF information/ intelligence requests. · To receive and evaluate requests for information/ intelligence from the Service Police, HOPF and other authorised competent authorities in accordance with DPA 2018, by telephone, signal, E-Mail and/or letter. · Dealing with all aspects of enquiries, intelligence reports and administrative issues received from Service Police, HOPF and other external sources. This includes tasks implemented by each Service PM (Navy, Army, RAF and DSCU). · The conduit between Service Police and the HOPF, for Notifiable-Occupations-Scheme. · The trusted route for; Personnel File requests, HMRC, DVLA and MISR checks · Host Service Police and the HOPF, when they attend the Ops Rm, IOT view P-Files and assist where possible in reviewing the documents and/or our databases. · To decide the course of action needed to satisfy each request and if in doubt to refer the matter to the Ops Rm Supervisor - or report any unacceptable delays on enquiries. · Direct work in support of International Liaison Enquiry Team (ILET), ILET engages with INTERPOL, boarder forces, overseas criminal checks. ILET also assists in inbound request from Host Nations Police Forces that require information on military individuals. · To log each request/call on CONNECT / RFI register (as applicable). · To accurately action requests and promptly pass the results by the most suitable means. · To establish a working liaison, with both military and civilian agencies, in respect of criminal enquiries. · To utilize the PNC link, within the Ops Room, for criminal record checks and AWOL update and enquiry. · To undertake all requests for military and civilian vehicle registration checks, in respect of routine enquiries and suspect vehicle enquiries. · To monitor CONNECT and to be fully conversant with any enquiries handed over from the previous shift and any outstanding action(s) to be carried out. Upon handover/takeover the Ops room is to be in the following: (a) Clean and tidy and all printers have adequate paper (b) Ensure the office complex is secure during silent hrs. (c) Ensure the computer systems fax, telephone system and security door/camera are operational and report any faults to the Duty Supervisor. (d) Familiarize themselves with all aspects of enquiries as per the Guide to Action. (e) Ensure all responses to enquiries are maintained on CONNECT/ RFI REGISTERCOPPERs, which is to be fully completed and filed. (f) Report any faults to Ops Room equipment to Ops Supervisor as soon as practicable. · To contact the Duty Officer, if requested, to conduct an urgent CRIMES check out of hours that requires a higher security level to action. · When on duty out of hours, to undertake all taskings specified by the Ops Room Supervisor/RSM. Carry out Available duties when indicated by the Duty Roster prepared by the Ops Room Supervisor. SPCB OPERATIONS ROOM JNCO CPL/LREG SPCB OPERATIONS ROOM SUPERVISOR The role of the SPCB Ops Rm JNCO is to act as the first point of contact for any enquiries directed towards the Service Police Operations Room. Dealing with more than 5,000 RFI’s and 7,000 calls a year, across Confidential Crime reporting, notifiable occupations and information requests, the Operations Room supports key aspects of the civilian and service justice system. The aim of the job is to undertake the daily duties of the Ops Rm and respond to internal and external taskings to provide specialist assistance to internal and external agencies who require information or assistance relating to Service Police Matters. The main responsibilities of the post are listed below: · To provide 24 hr cover of the Confidential Crime Line and action any requests for assistance. · To provide 24 hr cover and support to both Service Police and HOPF information/ intelligence requests. · To receive and evaluate requests for information/ intelligence from the Service Police, HOPF and other authorised competent authorities in accordance with DPA 2018, by telephone, signal, E-Mail and/or letter. · Dealing with all aspects of enquiries, intelligence reports and administrative issues received from Service Police, HOPF and other external sources. This includes tasks implemented by each Service PM (Navy, Army, RAF and DSCU). · The conduit between Service Police and the HOPF, for Notifiable-Occupations-Scheme. · The trusted route for; Personnel File requests, HMRC, DVLA and MISR checks · Host Service Police and the HOPF, when they attend the Ops Rm, IOT view P-Files and assist where possible in reviewing the documents and/or our databases. · To decide the course of action needed to satisfy each request and if in doubt to refer the matter to the Ops Rm Supervisor - or report any unacceptable delays on enquiries. · Direct work in support of International Liaison Enquiry Team (ILET), ILET engages with INTERPOL, boarder forces, overseas criminal checks. ILET also assists in inbound request from Host Nations Police Forces that require information on military individuals. · To log each request/call on CONNECT / RFI register (as applicable). · To accurately action requests and promptly pass the results by the most suitable means. · To establish a working liaison, with both military and civilian agencies, in respect of criminal enquiries. · To utilize the PNC link, within the Ops Room, for criminal record checks and AWOL update and enquiry. · To undertake all requests for military and civilian vehicle registration checks, in respect of routine enquiries and suspect vehicle enquiries. · To monitor CONNECT and to be fully conversant with any enquiries handed over from the previous shift and any outstanding action(s) to be carried out. Upon handover/takeover the Ops room is to be in the following: (a) Clean and tidy and all printers have adequate paper (b) Ensure the office complex is secure during silent hrs. (c) Ensure the computer systems fax, telephone system and security door/camera are operational and report any faults to the Duty Supervisor. (d) Familiarize themselves with all aspects of enquiries as per the Guide to Action. (e) Ensure all responses to enquiries are maintained on CONNECT/ RFI REGISTERCOPPERs, which is to be fully completed and filed. (f) Report any faults to Ops Room equipment to Ops Supervisor as soon as practicable. · To contact the Duty Officer, if requested, to conduct an urgent CRIMES check out of hours that requires a higher security level to action. · When on duty out of hours, to undertake all taskings specified by the Ops Room Supervisor/RSM. Carry out Available duties when indicated by the Duty Roster prepared by the Ops Room Supervisor.