Customer Service Advisor – Temporary Contract Location: Sunderland, Tyne & Wear Hours: 34 hours per week Salary: Up to £15.27 per hour Contract: Temporary until Christmas 2025, with potential to extend Start Date: Immediate About Our Client Our client is a respected housing developer in the North East, known for delivering high-quality, sustainable homes in sought-after locations. With a strong focus on customer care and community building, they create modern, energy-efficient properties and reinvest profits into affordable housing projects. Their dedication to exceptional aftercare and homeowner support has helped them build thriving, sustainable communities. About the Role We’re looking for a confident and proactive Customer Service Advisor to join a busy team, supporting new homeowners throughout their warranty period. This temporary role runs until Christmas 2025, with the possibility of extension – a fantastic chance to deliver outstanding service and have a real impact on the homeowner journey. You’ll act as the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll also liaise with contractors, schedule follow-ups, and ensure customers are kept updated every step of the way. Key Responsibilities: * Be the first point of contact for new homeowners, managing maintenance and warranty queries * Li...