Here at SDG Access Limited, we are a continually growing SME business, we supply, install and maintain all types of Automatic and Industrial doors, Gates and Barriers across the UK. We are a proud family run business and have built a solid reputation from our relentless attention to detail, reliability, and customer satisfaction.
We have a great opportunity to join us as a Key Accounts Coordinator in our head office based in Navenby, Lincoln.
The role:
* Update and ensure RAMS have been distributed to customers where required.
* Ensure engineers attending sites for PMC works have the correct DBS/vetting in date.
* Book works in with customers and deploy jobs to engineers.
* Process completed paperwork and send to customers where required.
* Raise and prepare quotations for repair works, and upgrade quotations and request purchase orders.
* Send prepared quotations to customers on time, ensuring SLA's are met.
* Keep customers and engineers updated with any changes within their daily schedule.
* Create and build on excellent working relationships with Key Account points of contact.
* Arrange and attend review meetings with customers.
* Delegate and oversee work for the Key Account administrator.
* Be proactive in managing a high level of work in a fast-moving, constantly changing environment.
* Update customer portals as required.
* Cost jobs through for invoice.
* Daily usage of Microsoft programs, particularly Excel – updating data in real-time to ensure customers receive up-to-date information.
* Be proactive with ideas and discussions for improvement and growth.
* Provide holiday/absence cover support to other admin roles as required.
* Raise call-outs and schedules onto the CRM planner.
* Be on the on-call rota to deal with out-of-hours emergency call-outs.
* Arrange and coordinate sub-contractors for attendance where required.
* Keep jobs updated on the CRM system with any changes, using the flag system and office notes to ensure that all changes/updates are recorded.
* Book in parts on the system and update the job status.
Key Skills & Experience
* Similar operations or administration experience.
* Competent computer skills.
* Proactive and flexible approach to workload.
* Good focus and attention to detail.
* Experience of working in a fast-paced and time sensitive environment.
* Enthusiastic, positive, and highly motivated attitude.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Private medical insurance
Work Location: In person