TAFE NSW Life-Changing Careers Customer Service Consultant Location negotiable across NSW (subject to campus availability) Permanent Fulltime Opportunity Talent Pool Creation $91,081 - $100,536 salary package - includes base salary ($80,246 - $88,576), plus employer's contribution to superannuation and annual leave loading At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance. We invest in our people At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools and ongoing training and professional development, health and wellbeing programs, a 35 hour working week with a variety of flexible working options. About the role The Customer Service Consultant role delivers high‑quality, customer‑focused support across the full student lifecycle. You’ll provide specialised and often complex student administration services, including enrolments, course information, payment processing, CRM updates and managing inbound enquiries across multiple channels via phone, email, online and in person. As an escalation point, you’ll use your broad knowledge of policies, systems and procedures to resolve complex queries and guide students and stakeholders with confidence. You’ll collaborate closely with teams across Student and Campus Services, Learning and Teaching, and Student Support to ensure enquiries are resolved efficiently and consistently. You’ll also contribute to continuous improvement by identifying opportunities to enhance processes, service delivery and the overall student experience. Operating hours span 8am to 6pm, with varying shift times required to meet service demand. About you You’re passionate about delivering exceptional customer service and bring a positive, solutions‑focused attitude to every interaction. You thrive in a dynamic environment where each day is different and are committed to creating excellent experiences for students throughout their TAFE NSW journey. You’re confident navigating multiple systems and quickly pick up new software and processes. Technology comes naturally to you, and you maintain strong accuracy and attention to detail across all tasks. As a team player in a large, fast‑paced environment, you communicate clearly, collaborate effectively and contribute to a supportive, high‑performing culture. You’re customer‑centric, driven to achieve great outcomes, and take pride in delivering service with professionalism, empathy and an attitude of excellence. To find out more about the role, click to view the Role Description Our commitment to Diversity, Equality, and Inclusion We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below. A career of life-changing impact awaits you. Apply now! Applications close 11.55pm AEDT Sunday 22 February 2026 To apply for this role, click on 'apply now' and provide: Your current resume Copies of your qualifications, where applicable, (upload as one PDF file). Certified copies preferred; these will be required if successful for the role. Response to one targeted question when prompted in the application form (max. 300 words) Targeted Question: How do you perform high volume, complex tasks when unsupervised? Provide an example of how you stay motivated and focused. General recruitment and adjustment enquiries: contact Linda Dewbery, Talent Acquisition Advisor, via Linda.Dewbery1@tafensw.edu.au or 02 7921 5811 Role-specific enquiries: contact Donna Wearing, Team Leader Student Administration Services, via donna.wearing2@tafensw.edu.au. For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool. This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport. A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment. Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer. Considering a move to Regional NSW? The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living – explore The Welcome Experience and register today!